• Magic: Tangled: The Musical excl. · Twice Charmed (Cinderella) · Disney Dreams
• Wonder: Frozen, A Musical Spectacular · Disney Dreams · The Golden Mickeys
• Dream: Beauty and the Beast · Disney's Believe · The Golden Mickeys
• Fantasy: Disney's Aladdin · Frozen, A Musical Spectacular · Disney's Believe
• Wish: The Little Mermaid excl. · Disney's Aladdin · Disney Seas the Adventure
• Treasure: Disney The Tale of Moana excl. · Beauty and the Beast · Disney Seas the Adventure
• Destiny: Disney Hercules excl. · Frozen, A Musical Spectacular · Disney Seas the Adventure
• 18+ exclusive shows: Treasure: Indiana Jones Comedy Adventure · Destiny: With Great Power (Deadpool)

• Magic: Rapunzel's Royal Table · Lumiere's · Animator's Palate
• Wonder: Tiana's Place · Triton's · Animator's Palate
• Dream: Enchanted Garden · Royal Palace · Animator's Palate
• Fantasy: Enchanted Garden · Royal Court · Animator's Palate
• Wish: Arendelle: A Frozen Dining Adventure · 1923 · Worlds of Marvel
• Treasure: Plaza de Coco · 1923 · Worlds of Marvel
• Destiny: Pride Lands: Feast of the Lion King · 1923 · Worlds of Marvel

• Magic & Wonder: Palo (Italian)
• Dream & Fantasy: Palo + Remy (French fine dining — exclusive to Dream class)
• Wish, Treasure & Destiny: Palo Steakhouse + Enchanté by Chef Arnaud Lallement

• AquaDunk (Magic only): 212-ft trap-door body slide extending over ship · 48" min · solo riders only · most thrilling in fleet
• Twist 'n' Spout (Wonder): Standard open waterslide · 38" min · family-friendly
• AquaDuck (Dream & Fantasy): 765-ft two-person raft water coaster · 42" with adult · lit at night
• AquaMouse (Wish, Treasure, Destiny): 760-ft story-based ride with animated shorts · unique storyline per ship · 42" with adult

• Magic: Keys · Fathoms · O'Gills Pub · Soul Cat Lounge
• Wonder: French Quarter Lounge · Cadillac Lounge · Azure · Crown & Fin
• Dream: Skyline · Evolution · Pub 687 · Pink · Meridian · District Lounge
• Fantasy: The Tube · Skyline · O'Gills Pub · La Piazza · Ooh La La · Meridian
• Wish: Star Wars: Hyperspace Lounge · The Bayou · Nightingale's · Keg & Compass · The Rose
• Treasure: Haunted Mansion Parlor · Scat Cat Lounge · Periscope Pub · Skipper Society · The Rose
• Destiny: De Vil's · Haunted Mansion Parlor · Cask and Cannon · The Sanctum · The Rose

• Silver (1–4 sailings): Exclusive terminal check-in · Castaway Club phone line 1-800-449-3380 · Welcome back gift
• Gold (5–9): + Private onboard reception · 10% merchandise discount ($50+ purchases)
• Platinum (10–24): + Complimentary Palo dinner per sailing
• Pearl (25+): + Complimentary Unlimited Digital Photo Package

• Split bathroom (Deluxe and higher) — sink+toilet on one side, sink+shower/tub on other. Two people can use simultaneously. Always recommend Deluxe or higher for families.
• Midship staterooms — least motion, closest to elevators. Category letters (A, B, C...) indicate location — "A" = most desirable midship position.
• Starboard verandahs face the beach at Castaway Cay. Port side faces the bay.
• Magnetic walls — Dream, Fantasy, Wish, Treasure, Destiny only. Magic and Wonder walls are NOT magnetic — bring retractable clotheslines instead.
• Connecting rooms — often better value than a suite for large families. Two Deluxe rooms connected offer more space for less money.
• Secret Porthole rooms (Dream class) — inside rooms with actual porthole windows, priced as inside. Sell out in minutes on opening day.
• Oversized verandahs (Dream/Fantasy) — rooms 6188/6688 have larger-than-standard verandahs. Wish class: rooms 6198, 6698, 8192, 8690 for aft views. Gone fast.
• Rooms to avoid: Staterooms directly above the Walt Disney Theatre (show noise) · forward rooms on rough-seas itineraries (most motion)

• Opening day: Best price + best room selection. Secret Porthole rooms, oversized verandahs, and Concierge suites gone within minutes. Always book here for premium rooms.
• 120 days out (final payment deadline): Guests who don't pay cancel — rooms briefly re-open. Monitor your clients' sailings at this mark.
• 60–90 days out: DCL may release IGT/OGT/VGT restricted rates on sailings with unsold inventory.
• 14–30 days out: Last-minute deals rare on DCL but possible on low-demand sailings. Non-refundable.

• Complimentary upgrades: Happen occasionally at DCL's discretion — never plan around them. Don't tell clients to "book the cheap room and hope for an upgrade."
• Before final payment: Call DCL to upgrade — pay the difference at prevailing pricing (may be higher than opening day).
• At the port on embarkation day: Ask at the DCL check-in desk or Guest Services. Real examples: oceanview → verandah for $145 on a 3-night Dream; 7A Deck 5 → 7A Deck 6 for $75 on a 6-night Fantasy.
• Waitlist onboard: Put name on waitlist at Guest Services on embarkation day. Rooms that open due to no-shows can be offered as late as 4:30pm after all-aboard.

• 1–5 night cruises: Final payment due 90 days before sailing
• 6+ night cruises: Final payment due 120 days before sailing
• Must be fully paid before activity/excursion booking window opens
• Cancellation penalties: 75+ days = deposit only · 74–56 days = 50% · 55–30 days = 75% · 29–15 days = 90% · 14 days or less = 100%

• Trip cancellation/interruption: Up to 100% of trip cost ($20,000 limit) for covered reasons
• Medical/dental emergencies: Up to $20,000 (secondary to primary insurance)
• Emergency evacuation: Up to $50,000 (must be coordinated through Assistance Provider)
• Travel delay: Up to $500 for covered delays
• Baggage loss/damage: Up to $3,000 ($500 per item)
• Baggage delay: Up to $500 if delayed 24+ hours by Common Carrier
• Cancel for any reason credit: 75% of non-refundable fees as future cruise credit (1 year, not cash)
• 24/7 hotline: 1-877-303-5909 · US residents only

• 75+ days before sailing → Deposit only forfeited
• 74–56 days → 50% of voyage fare forfeited
• 55–30 days → 75% of voyage fare forfeited
• 29–15 days → 90% of voyage fare forfeited
• 14 days or less / no-show → 100% of voyage fare forfeited

• Sommelier Bin — ask server for discounted previously-opened wine/champagne. Not on any menu. Must ask specifically.
• Carry-on alcohol — 2 bottles wine or 6 beers/cans per adult at embarkation. No spirits.
• Soft-serve ice cream — free all day on pool deck. Make a float with free soda from the fountain.
• Cove Café stamp card — buy 5 specialty coffees, get 1 free. Works ship-to-ship and cruise-to-cruise.
• Concierge lounge drinks to dinner — take a complimentary glass from the lounge to dinner. Lounge drinks are free; restaurant drinks are not.
• Room service — included 24/7. Mickey Premium Bars available if you ask specifically.

Every guest rotates through all 3 themed restaurants — different restaurant each night, same wait staff rotating with you each night. Staff learn your preferences, allergies, and children's habits by night 2. No reservations needed. First seating ≈ 5:45pm · Second seating ≈ 8:00pm.

Evening rhythm: Early diners eat while late diners see the show — then they swap. This creates Magic Hour when pools and venues are nearly empty. Children's, allergy, and special diet menus available at all restaurants.

• Palo (Italian, all ships): Brunch and dinner. Palo brunch is legendary — book sea day slots first as they go fastest.
• Remy (French, Dream & Fantasy only): Most exclusive DCL dining. Jacket/evening attire requested. Reserve first on activity window opening day.
• Palo Steakhouse + Enchanté (Wish class): Two separate upcharge restaurants. Enchanté by Chef Arnaud Lallement (Michelin-background). Sea day slots go first.

Ask your server or sommelier for the Sommelier Bin — a selection of previously-opened bottles of wine and champagne at discounted prices. Not on any menu. Not advertised anywhere. You must ask specifically by name. One of the best money-saving tricks on any DCL sailing.

The dining team's allergy knowledge applies only to rotational sit-down dining. At the buffet (Cabanas/Marceline Market), quick-service pool deck, and room service — clients must communicate allergies every single time. These venues do not share the dining team's allergy notes.

• All water slides, pools, and splash zones (AquaDuck, AquaMouse, AquaDunk, Twist 'n' Spout)
• Broadway-style shows every evening in the Walt Disney Theatre
• All deck parties including Pirate Night with fireworks at sea
• All character meet-and-greets (Royal Gathering free but reservation required)
• Kids clubs for ages 3–17 (nursery is ~$10/hr extra)
• Soft-serve ice cream all day on the pool deck
• Non-alcoholic beverages at meals and pool deck fountain stations
• FunnelVision movies, trivia, crafts, character drawing classes, sports courts
• Midship Detective Agency (Dream & Fantasy)
• Navigator App onboard chat (no Wi-Fi package needed)
• Meclizine (seasickness pills) at Guest Services — free, ask for them
• Fitness center and jogging track
• Room service 24/7 (tip $1–$2 per item)

• Alcoholic beverages ($8 drink of the day · $15–$20 specialty cocktails)
• Specialty adult dining (Palo, Remy, Enchanté)
• Senses Spa treatments · Rainforest Room
• Bibbidi Bobbidi Boutique / Pirates League
• Royal Tea / Olaf's Picnic / Adventure Tea experiences
• Alcohol tastings & mixology classes ($30–$60/person)
• Bingo (jackpots up to $10,000)
• Wi-Fi packages (Navigator App chat is free without Wi-Fi)
• Goofy's Sports Simulator (~$30/30 min for up to 4 guests)
• Arr-Cade video games (per-game fee)
• Professional photos (purchase after disembarkation as of 2026)

Embarkation day (shortest lines all cruise) · Port days when guests are off ship · Magic Hour each evening · After dark (rides are beautifully lit and lines shorter)

• Magic & Wonder: Captain Hook & friends deck show
• Dream & Fantasy: Captain Jack Sparrow rappels dramatically onto the pool deck
• Wish, Treasure & Destiny: Pirate's Rockin' Parlay Party with Captain Redd — live music, stunts, special effects

All ships: fireworks at sea (DCL is one of the only cruise lines to offer this) · complimentary bandana left in stateroom · Bibbidi Bobbidi Boutique becomes Pirates League for kids 3–12 that night (book on embarkation day — fills fast).

Complimentary princess meet-and-greet in the atrium. Opens 30 days before sailing at midnight Eastern — same window for ALL guests regardless of Castaway Club level. Fills in minutes. Set a midnight phone alarm for this date.

• Kiss Goodnight: Every evening at 7:30, 10pm, 11pm, and midnight — the Grand Hall/atrium chandelier lights up to "So This Is Love." Worth staying up for at least once.
• Wish morning ceremony: At ~7:30am daily, the Grand Hall wakes up to "A Dream is a Wish Your Heart Makes" with light effects.
• Surprise character encounters: Characters wander freely outside scheduled meets. Keep eyes open around the ship.
• Art of the Theme Show: Behind-the-scenes ship design tour — free, offered at least once per cruise.

• Dated ornament ($15–$40): Ship-specific with the year of sailing. Best value souvenir. Sell out fast — buy immediately on embarkation day.
• Ship-specific Minnie Ears (~$34.99): Exclusive to each ship. One of the most popular wearable souvenirs. Gone quickly.
• Loungefly bags ($75–$100): Ship-exclusive designs. Extremely collectible. Often sold out within Day 1 or 2.
• Pandora charms ($45–$95): DCL and ship-exclusive designs. Inaugural sailing charm especially collectible.
• Disney fine art ($200–$2,000+): Limited-edition signed prints. Staff can arrange shipping home. Artist Spotlight events occasionally on select sailings.
• Dooney & Bourke bags ($200–$400+): Ship-exclusive runs. See them, love them, buy them — won't be restocked.
• Holiday blanket packages (~$80–$100): Must be pre-ordered via DCL Onboard Gifts website before boarding. Not available onboard. Halloween and Christmas sailings only. Sells out weeks before sailing.

• Shoreside Concierge team from 130 days out — dedicated specialist by phone/email for all pre-cruise planning
• Priority activity booking at 130 days — earliest possible window for excursions, dining, spa, cabanas, all activities
• Private terminal lounge at port — comfortable seating, beverages, device charging before boarding
• Board first — 30–60 minutes before all other guests. Empty ship = no lines anywhere.
• Exclusive welcome lunch in rotational dining restaurant with complimentary beverages on embarkation day
• Champagne greeting in the Concierge Lounge on arrival
• Concierge Lounge (7am–10pm daily): Food all day · complimentary beer, wine, cocktails, and top-shelf spirits 5–10pm · dedicated concierge hosts
• Private Concierge sundeck: Hot tubs (most ships), loungers, dedicated bar service. Significantly quieter than the main pool deck.
• Private dining tables at all 3 rotational restaurants — no sharing with other parties
• Early Walt Disney Theatre seating — 35–45 min before general public, private entrance, best seats guaranteed every show
• Complimentary popcorn at all movies and shows
• Complimentary internet — 24 hrs for Concierge staterooms · full voyage for suite guests
• Suite guests: full rotational dining room service — order from complete restaurant menu for in-room delivery
• Private escort off the ship on disembarkation day via private elevator — bypass all general disembarkation lines
• Gratuity rate: $27.25/guest/night (vs. $16 standard)

• Ship docks directly — no tender boats, no long pier walk. Off the ship and on the island in minutes. Major advantage over Lookout Cay.
• Get off early — first off the ship = best beach chairs. The best spots fill up fast.
• All food included: Cookies' BBQ and Cookies' Too · non-alcoholic drinks included · alcohol extra charge · no charge for beach chairs and umbrellas
• Tram tip: At Pelican Point, two trams go different directions (Scuttle's Cove vs. Serenity Bay). Always ask a cast member which one goes where — the system changes periodically.
• Starboard staterooms face the beach · port side faces the bay · recommend starboard for clients who want island views from their verandah
• Castaway Cay Post Office: Real post office with special postmark. Buy Bahamian stamps at Guest Services before arriving (cash required at island).

• 29 family cabanas + 1 Grand Cabana · each themed to a character (Mickey, Minnie, Donald, Daisy, etc.)
• Pricing: $935 (up to 6 guests) / $1,320 Grand (up to 12 guests)
• Included: Snorkeling gear · float/tube rentals · 1-hr bike rental per guest · food · beverages · towels · sunscreen · hammock
• Avoid cabanas 6, 7, 8 — face a lifeguard stand rather than the water
• Availability: Opening of Mickey & Minnie Cove has made cabana booking significantly easier than before — seen booking at Gold and even Silver windows

• ~½ mile pier walk to shore (10–15 min) — no direct dock. Allow extra time for return.
• Tram required from Mabrika Cove to Goombay Cultural Center (10 min ride)
• Bahamian cultural theme — Junkanoo workshops, Goombay music, local artisans, straw craft demonstrations
• Adult area is a roped-off section of the main family beach — less private than Castaway Cay's fully separate Serenity Bay
• Rush Out Gush Out — two waterslides and splash area · Sebastian's Cove for toddlers
• Only 20 Mabrika Cove Cabanas — sell out faster than Castaway Cay cabanas
• True-True BBQ + True-True Too — all-inclusive BBQ dining · eat before 11:30am or after 1:30pm to avoid lines · True-True Too is always less crowded
• Cell service drops inland — tell clients to download the island map offline before leaving the ship
• Allow 45 min before all-aboard to begin the return journey (tram + pier walk)
• Water shoes recommended — rocky sections on beach entry

• DCL Port Adventures: If your excursion runs late, the ship waits. Vetted operators. 20–30% premium over independent options for the same activity.
• Independent: Significantly cheaper. If you're late back to the ship, it sails without you. You cover all costs to reach the next port. Use only reputable, reviewed operators (Viator, TripAdvisor). Build 60–90 min buffer before all-aboard.

Swimsuit · sunscreen · medications · travel documents · phone charger · small bills for room service tips ($1–$2/item) · Pirate Night costume accessories · snacks for kids during boarding · Key to the World card / DisneyBand+

Book in this order:

Complete the Special Services Information Form on the DCL website as soon as possible. Accessible staterooms are extremely limited and book quickly — inform your agent of any accessibility needs at the time of the initial inquiry, not after booking.

The same dining team rotates with guests every night. By night two they know your allergies, preferences, and children's habits without being asked again. Submit all allergies on the Special Services Information Form before sailing.

Available at all table-service restaurants: Gluten-free · dairy-free · vegetarian · vegan · no-sugar-added · low-fat · low-sodium

Advance arrangements required:

• Kosher meals — at least 5 weeks before sailing. Prepared offsite, sealed, heated onboard.
• Halal meals — available with advance notice via Special Services
• Severe allergen meals — prepared separately in dedicated area with specific staff

• 10% off merchandise purchases of $50+ in onboard shops
• 20% off select spa services while the ship is in port
• 10% off digital photo packages purchased onboard
• 10% off Castaway Cay Getaway Packages (snorkeling, bike, float/tube)
• 10% off select Lookout Cay experiences (snorkel, bike rentals)
• Daily complimentary DVC gift — must be claimed in person at the DVC desk each day (caps, beach bags, MagicBand siders, pins). Visit every day — items are not retroactively distributed.
• DVC Welcome Home Update meeting — current owners briefing with small thank-you gift

Disney Visa cardholders who save their card as primary stateroom folio payment receive: 10% off merchandise ($50+) · 10% off digital photo packages · 10% off Castaway Cay Getaway Packages · 10% off Lookout Cay experiences.

Stacking tip: Disney Gift Cards at 5% off (Target RedCard) → cruise payments → Cove Café stamp card (buy 5 get 1 free) → onboard placeholder (10% off next cruise) = meaningful total savings layered across the whole experience.

• Ages of all travelers? Any children? Grandparents?
• First cruise ever, or experienced on other lines? First DCL sailing?
• Trip length preference: 3–4 night or 7+ night? Standalone or WDW combo?
• All-in budget including flights, pre/post hotel, excursions, onboard spending?
• Priority: beach/relaxation · ports/exploration · onboard activities/shows?
• Drive to port or flying in? Home city?
• Themed sailing interest: Halloween, Christmas, Marvel?
• Any disabilities, dietary restrictions, medical needs, or accessibility requirements?
• Existing Castaway Club status?
• DVC member or Disney Visa cardholder?
• Special occasion being celebrated?

• Travel party (names + DOB)
• Departure port · sail dates · itinerary · ship
• Stateroom type / category / deck / location
• Dining seating preference (early/late)
• Total cost — clearly noting what is NOT included (airfare, pre/post nights, travel protection, ground transport, excursions, specialty dining, activities)

• Final payment balance, amount, and due date
• Activity/excursion booking date (with specific countdown)
• Full reservation details: sail dates, ship, stateroom, confirmation number
• First-timer onboarding: create DCL account, download Navigator App, rotational dining overview
• Embarkation day rundown
• Castaway Club levels chart (share with first-timers so they understand the system)
• Check-in window date reminder

• Online check-in opens at midnight Eastern on their specific window date
• Select earliest port arrival time immediately — determines boarding group
• Have ready: passport photos, security headshots, credit card, pre/post travel info, emergency contact
• Download Navigator App if not already done
• Reminder of Royal Gathering booking date if not yet passed (30 days, midnight ET)